Result-oriented e-government evaluation: Citizen's perspective

IT Mediated Customer Services in E-Government: A Citizen's Perspective

Exploring Different Roles between Service Expectation and Technology Expectation In Citizen's E-Government Continuance Adoption: An Extended Expectation-Confirmation Model

Although Chinese government has got remarkable achievement in e-Government development, the difficult issue that citizen use behaviour cannot last toward many e-Government services has long been troubling to government in different levels. Based on expectation-confirmation theory (ECT), this paper proposed an extended model by divide the expectation and perceived performance into two categories...

A Novel Fuzzy Group ANP Model for Global E-government Readiness Assessment from an e-Citizen Relationship Management Perspective

E-government readiness assessment is a significant indicator in measuring citizen satisfaction levels in using E-government services. It provides an opportunity to learn about the government's strengths and weakness on the journey to excellence. Simultaneously, the main goal of E-government is to create an optimized relationship with its citizens. This paper presents an E-Government readiness a...

Investigating Personal And Community Factors In E-Government: A Citizen's Perspective

This paper investigates the importance of personal factors and community factors in e-government based on the e-consultation aspect of government-to-citizen (G2C) interaction. The personal factors studied were ease of use, usefulness, reliability and security, and the community factors studied were privacy, transparency, participation and accountability. While previous empirical studies have fo...

Evaluation of Awareness and Acceptability of Using e- Government Services in Developing Countries: the Case of Jordan

Similar to other developing countries, Jordan started a national e-Government initiative aiming to streamline government procedures and make information and government services available to business and citizens online. This paper presents the results of a pilot study that aims to assess factors which could influence the awareness and use of e-Government services in Jordan. It investigates issu...